Returns policy

You have 7 days from delivery to start a return, and we refund within 5 days of the goods reaching us and passing inspection.

Changing your mind

• Start the return within 7 days of delivery by contacting us with your order number.
• Goods must be unused and in the condition and packaging you received them in. Reams, cartons and wrappers need to be unopened — an opened ream cannot be resold.
• Once the return reaches us and passes inspection, we refund within 5 days to the account the payment came from.
• If a return is rejected on inspection we will tell you why before sending the goods back.

Damaged, short or off-specification goods

This is separate from changing your mind, and it is not limited by the 7-day window in the same way. Tell us within 7 days of delivery if a consignment arrives damaged, short of what was ordered, or outside the specification you bought, and we will replace or credit it. Photographs of the pallet or carton before it is broken down help, but are not a condition of the claim.

Return carriage

If you are changing your mind, return carriage is yours to pay and to arrange. Paper is heavy and freight on a returned carton is a real cost, so please check the grade, GSM and pack size before ordering — and ask us if you are unsure, because we would rather answer a question than have a carton travel twice.

Goods that are faulty, short or off-specification are collected at our cost. You never pay carriage to return something that was wrong when it reached you.

Nothing on this page limits your rights under the Consumer Protection Act, 2019, which apply whether or not they are written here.